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CONTACT US

For inquiries about Starbucks® coffee Keurig K-Cup products please contact us here.

For inquiries about the recycling of Starbucks® by Nespresso® capsules please call 1-855-625-5787.

For inquiries about all other Starbucks® Coffee At Home products please contact us here.

 

 

FREQUENTLY ASKED QUESTIONS

 

 

STARBUCKS® COFFEE ENHANCERS

Are Starbucks® Coffee Enhancer packaging recyclable?

Yes, the Starbucks® Coffee Enhancer packaging is recyclable! Simply place the bottle in your recycling bin after removing the sleeve.

Where can I buy Starbucks® Coffee Enhancers?

They are available for purchase at your local grocery store in the refrigerated dairy section.

What is the shelf life of Starbucks® Coffee Enhancers?

Starbucks® Coffee Enhancers should be used within 14 days after opening or before the use-by date, whichever comes first. The shelf life can vary due to packaging materials and manufacturing locations.

 

Shake Before Use. Do Not Freeze. Keep Refrigerated. Store Between 33°F and 45°F. For Best Quality, use within 14 Days of Opening.

How should I store Starbucks® Coffee Enhancers?

All Starbucks® Coffee Enhancers must be refrigerated at all times, before and after opening. Store between 33 and 45 degrees F. Starbucks® Coffee Enhancers should not be frozen. It may cause separation of the ingredients.

Is there coffee in the product?

There is no coffee or caffeine in the Starbucks® Coffee Enhancers.

Where are Starbucks® Coffee Enhancers manufactured?

Starbucks® Coffee Enhancers are proudly prepared in Canada, Toronto!

Do you have non-dairy options?

At this time, we only have dairy Starbucks® Coffee Enhancer products.

Are Starbucks® Coffee Enhancers Gluten-free?

No, Starbucks® Coffee Enhancers are not Gluten-free.

Are Starbucks® Coffee Enhancers kosher or halal?

Starbucks® Coffee Enhancers are kosher, they do not currently have halal certification (the only animal by-products are milk from cows).

K-CUP PODS

Are Starbucks® coffee K-Cup pods recyclable?

Yes, they can be recycled in 3 easy steps:

 

  1. Allow K-Cup pod to cool. Starting at the puncture, peel and dispose of the lid.
  2. Compost or discard the coffee grounds. Filter can remain.*
  3. Discard the empty K-Cup pods in your recycling bin. It’s that simple!

 

*When recycling K-Cup pods containing hot chocolates or specialty beverages, step 2 is not required. Please check with your local recycling facility for the most updated information.

Where can I buy Starbucks® coffee K-cup pods?

Starbucks® K-cup pods can be found at the following retailers (product availability may differ):

 

  • Amazon
  • Convenience Wings
  • Federated Co-op
  • Loblaws
  • Metro
  • Pharmacy Wings
  • Save on Foods
  • Shoppers Drug Mart
  • Sobeys
  • Walmart
How do I de-scale my Keurig machine?

We generally recommend de-scaling your brewer every 3 months. Customers with a higher mineral content may consider de-scaling more frequently. When brewers are not de-scaled, a build-up of scale may accumulate inside, causing the brewer to malfunction.

 

We do not recommend using well water, distilled, or softened water. Good quality drinking water is necessary for a great tasting beverage.

 

Learn more here.

I have grounds in my cup, what do I do?

Follow these simple steps to troubleshoot:

 

  1. Unplug the coffee maker and clean the entrance and exit needles, please be careful the needles are sharp! A video tutorial link is here
  2. Perform 3 cleansing brews with an 8oz cup until the water is clear and has no grounds in it
  3. Brew with a Starbucks® coffee Keurig pod
  4. Are there still grounds in the cup? Please contact Keurig directly at 1-866-901-2739
There is no flow/no brew or not brewing a full cup, what do I do?

Follow these steps to troubleshoot:

 

  1. If you are using a My K-Cup Reusable filter, troubleshoot without using the accessory (use a pod when brewing).
  2. If you are using pods, check the bottom of the used pod for exit needle puncture. If there is a puncture hole, continue with the below steps. If not, you will need to purchase a new pod holder, reach out to Keurig Canada Consumer Care 1-800-361-5628 to order to part.
  3. Unplug the coffee maker and clean the entrance and exit needles. Be careful, the needles are sharp! Tutorial video here.
  4. Perform 3 cleansing brews with an 8 oz cup until the water is clear and has no grounds in it.
  5. Brew with a Keurig pod.
  6. If the troubleshoot is not successful please contact Keurig Support Canada 1-866-901-2739
Are K-cup pods phthalate and BPA free?

Our specifications require that our pods be constructed from plastic which does not contain BPA or phthalates.

Are K-cup pods Kosher?

Yes, the Starbucks® coffee K-cup pods are certified Kosher.

STARBUCKS® BY NESPRESSO®

Can I recycle Starbucks® by Nespresso® capsules?

The capsules are made of aluminum and are part of the Nespresso® recycling solution. For information on recycling please call 1-855-625-5787.

Where can I purchase Starbucks® by Nespresso® capsules?

Starbucks® by Nespresso® capsules can be found at the following retailers (product availability may differ):

 

  • Amazon
  • Convenience Wings
  • Federated Co-op
  • Loblaws
  • Metro
  • Pharmacy Wings
  • Save on Foods
  • Shoppers Drug Mart
  • Sobeys
  • Walmart
Will Starbucks® by Nespresso® capsules work in all Nespresso® machines?

The capsules are compatible with all Original Line Nespresso® machines.

Which coffees are available?

Starbucks® by Nespresso® capsules are available in the following varieties:

 

  • Espresso Roast
  • Pike Place® Roast
  • Starbucks® Blonde Espresso Roast
  • Decaf Espresso Roast

 

Pike Place is a registered trademark of The Pike Place Market PDA, used under license.