It happens millions of times each week – a customer receives a drink from a Starbucks barista – but each interaction is unique. It’s just a moment in time – just one hand reaching over the counter to present a cup to another outstretched hand. But it’s a connection.
Starbucks makes sure everything it does honors that connection – from their commitment to the finest quality coffee , to the way they engage with their customers and communities to do business responsibly.
From Starbucks beginnings as a single store nearly forty years ago, in every place that they have been, and every place they touch, they have tried to make it a little better than they found it.
Every day, Starbucks partners (employees) go to work hoping to do two things: share great coffee with their friends and help make the world a little better.
It was true when the first Starbucks opened in 1971, and it’s just as true today.
Back then, the company was a single store in Seattle’s historic Pike Place Market. From just a narrow shop front, Starbucks offered some of the world’s finest fresh-roasted whole bean coffees. The name, inspired by Moby Dick, evoked the romance of the high seas and the seafaring tradition of the early coffee traders.
In 1981, Howard Schultz (Starbucks former chairman, president and chief executive officer) first walked into a Starbucks® store. From his first cup of Sumatra, Howard was drawn into Starbucks and joined a year later.
In 1983, Howard traveled to Italy and became captivated with Italian coffee bars and the romance of the coffee experience. He had a vision to bring the Italian coffeehouse tradition back to the United States. A place for conversation and a sense of community.
A third place between work and home. He left the company for a short period of time to start his own Giornale coffeehouses and returned in August 1987 to purchase Starbucks with the help of local investors.
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection.
The Starbucks mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time.
Expect More Than Coffee
To say Starbucks purchases and roasts high-quality whole bean coffees is very true. That’s the essence of what they do – but it hardly tells the whole story.
Starbucks coffeehouses have become a beacon for coffee lovers everywhere. Why do they insist on Starbucks? Because they know they can count on genuine service, an inviting atmosphere and a superb cup of expertly roasted and richly brewed coffee every time.
Starbucks is not just a passionate purveyor
s of coffee, but everything else that goes with a full and rewarding coffeehouse experience. They also offer a selection of premium teas, fine pastries and other delectable treats to please the taste buds. And the music you hear in store is chosen for its artistry and appeal.
It’s not unusual to see people coming to Starbucks to chat, meet up or even work. These coffeehouses are a neighborhood gathering place, a part of your daily routine.
At Starbucks everything is done through the lens of humanity – from their commitment to the finest quality coffee, to the way they engage with customers and communities to do business responsibly.